- Challenges that HQ and GCC CXO's/Executives are facing
HQ Alignment, Relevance
Change Management
Cultural Alignment
Cost Management
Year-on-Year
Value
HQ Alignment, Relevance
Clear definition of the GCC’s unique value proposition and position within the organization. Align the GCC’s objectives with (1) the parent company’s mission and vision and (2) the goals of the global CXO owning the GCC India entity.
Change Management
Successful organizational change involving GCC, means, implementing effective change management strategies that are necessary to facilitate smooth execution & adoption across the Co.
Cultural Alignment
‘Culture eats strategy for breakfast’. Building a cohesive organizational culture & bridging cultural gaps between the GCC and the parent Co can be a challenge, affecting comms. & collaboration.
Cost Management
Balancing cost-efficiency with quality service delivery can be tricky. Controlling operational costs and driving engineering excellence while maintaining service is a tough balancing act.
Year-on-Year
Value
GCCs need to put together a multi-year blueprint for value strategy to move up the value chain every year, e.g., moving from cost arbitrage and low-complexity tasks or services to high-value, innovation, and BHAG of top-line contribution.
Our Consultant help GCC Leaders drive better alignment, operating rhythm, efficiency, innovation, and a higher degree of predictable success.
- Our approach
We provide strategic, transformational, and technical offerings in GCC Operations.
Our key vectors to GCC consulting
- Strategic planning and developing a clear strategy and vision for the India Center.
- Built a GCC maturity blueprint that would help define a deliberate multi-year path to predictable success.
- Enhance India Center Operations, performance, global alignment in order to achieve agreed goals.
- Partner in building talent development strategies to attract, retain, and develop top talent at all levels.
- Develop effective communication strategies and stakeholder mapping to establish strong relationships with stakeholders - internal (global, regional, local) and external.
- Assist in establishing performance measurement via key performance indicators (KPIs) and metrics to track the GCC's progress and measure its impact.
- Assist in regularly reviewing and analyzing performance data, provide insights, and recommend corrective actions to drive continuous improvement.
- Support Global Owner and Local Leader with managing organizational change and help navigate through transitions and establishment.
GCC - India Center Maturity Stages
Global Capability Centers (GCCs) maturity levels can vary depending on their capabilities and evolution. While there isn’t a universally standardized framework for assessing GCC maturity, organizations may use various models or criteria to evaluate their GCCs. Here is a simplified version of the typical stages of GCC maturity
Emerging Center
Operational Center
Global Excellence Center
Emerging Center
Center of the Future
CXO-Partner
WGC GCC Consultant – A Practitioner with real-world GCC Experience.
- Areas of work WGCs CXO-Partner can provide starting Day '0'
Strategy & Planning
Operational Excellence
Change Management
Strategic Sourcing
Maturity Blueprint
Strategic Planning
Assist in defining and refining the GCC's strategic objectives and alignment with the parent company's goals. Conduct market research and competitor analysis to help the GCC identify growth opportunities and potential threats.
Operational Excellence
Assess the GCC's operational processes and recommend improvements for efficiency and cost-effectiveness. Help the GCC Managers stay up-to-date with the latest technological trends and implement digital transformation strategies.
Change Management
Guide the GCC through organizational change initiatives, ensuring that transitions are smooth and employees are aligned with new strategies. Help in managing resistance to change and facilitating effective communication and adoption.
Strategic Sourcing
Help the GCC identify strategic sourcing (outsourcing and/or insourcing) opportunities, whether it's for technology, talent, or other resources, e.g., an i2i HUB model. Assist in vendor selection/consolidaton and contract negotiation.
Maturity Blueprint
As an unbiased Consultant, conduct maturity assessments to evaluate the GCC's current state and identify areas for improvement. Recommend a roadmap for addressing value opportunities and define the growth phases.
| Who are you hiring? | CXO-Partner, Consultant, Practitioner with real-world experience |
| What would be the Stakeholders? | Working with the Regional, Local CXO/Executive Leadership (India CEO, Country Manager, Managing Director, CHRO, R&D, and Function Leaders) and Global CXO/Function Leaders. |
| Engagement Modes? | In-Person & Virtual |
| Flexible Duration? | 4 Weeks to 6 Months |
- WGC Consulting Day '0' Opportunity
Value Opportunity
Executives to take advantage of the paradigm shift in the evolution of work, worker, and workplace.
Hire a CXO-Partner to transform your GCC to achieve its goals.
- Creating a strategic differentiator
COs are investing, and existing COs continue to expand in India Centers* to take advantage of costs, talent, scale, market, and significant value within the India ecosystem.
Our success Mantra
- Customizing Solutions, Collaboration and Co-Creation.
- Listen: We spend considerable time building trust proactively and actively listening to our clients.
- Learn: This helps us to gain a deep understanding of the unique needs, challenges, and goals.
- Launch: This forms the foundation for providing tailored, effective solutions that address the client's specific requirements.
- Leverage: Existing strengths, people, processes, technology, and tools all along the way.
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Decoding India Centers:
- GCoE = Global Center of Excellence
- GCC = Global Capability Center
- GIC = Global Innovation Center
- GTC = Global Technology Center
- IDC = India Development Center
- GBS = Global Business Services
- ITC = India Technology Center
- TEC = Technology & Engineering Center
... and many more acronyms to come.
Our Portfolio
Transform your Global Capability Center.
Drive Operational Excellence. Drive Innovation.
WGC GCC Transformation Services.
